I usually don’t review hotels, resorts and other services because I don’t want to go on that path. I definitely don’t want to commercialize my blog. But I just had to write about Be Live Hotel Collection, Punta Cana. We spent a week there, which gave me enough time to observe and retrospect. I feel very strongly about some of the things I experienced there.
We got booked there by mistake by a third party website. We were promised their Dreams Suite, as compensation (and access to VIP sections) but were put up in a Junior Suite for some days. This in turn turned out to be a good thing because I was then able to compare both of them.
The truth about Dreams Suites (aka Master Suites)
As compared to a Junior Suite, a Dreams Suite is smaller. And older. It’s only plus point is its accessibility to the VIP Lounge and Beach sections and the lobby. Otherwise, I would prefer a Junior Suite any day. It is much more spacious, quiet and modern. In the Dreams Suite, paint was chipping off, fixings like switch boards falling off and the air conditioning making mammoth noise. The bed was huge, but mattress and bed sheet much smaller. The toilet was tiny and did not have a full door.
The Junior Suite, on the other hand, was very classy. Even the cleaning crew did a better job cleaning this one as compared to the VIP area.
General Service of the Resort
When we checked into the hotel (which was 2 days before New Year’s Eve), people all around were complaining. They didn’t get the rooms they had booked. Or, despite their reservation, they were turned back because there were no rooms available. The resort was clearly overbooked.
In general, the whole of Punta Cana / Santo Domingo / Bavaro region (and probably the rest of Dominican Republic) has a very laidback culture. Service is slow everywhere. People are very relaxed and easygoing. Having said that, I will add that they are simple and friendly.
But the front desk and VIP Lounge staff were arrogant. There were people all around them, begging for rooms or services or something else and either they were overwhelmed or plain arrogant. They clearly had an upper hand in everything and they didn’t care less about customer service.
The staff can be pushy. As soon as you check-in, the Vacation Club guys will hoard you and pester you to listen to their presentation. They might even pursue an unsuspecting you when you are casually strolling by the next day with a drink in your hand. At night, after their daily show is over, their staff will pester you to ‘Come to Disco Disco’, which goes on from 11 pm to 4 am. They will go from group to group, in the common area located in the center of the resort, where people hang out till late by the pool side sipping drinks or playing games, and say ‘Come to Disco Disco’. I am quite against this ritual. I would go to Disco if I wanted to or if it was my choice of enjoyment. I know you have Disco going on everyday from 11 pm to 4 am and I will be there if I want to. You don’t have to pester me to participate in any of your activities. It is not compulsory for me for attend all of resort’s activities.
Other down sides of the resort were the food. There are very few specialty restaurants and each of them has a very small menu. I found the Japanese restaurant to be okay. Rest were very average.
The beach has muddy, unclear water. The whole region has a lot of seaweed. Be Live, luckily, promptly cleans the water and shores of seaweed but that doesn’t stop the water from being muddy. My suggestion would be to go to Playa Macao for wonderful, clear, turquoise blue waters.
Having said all of the above, my overall vacation to the Dominican Republic was great. We met some great people, had some good food, enjoyed great weather and relaxed big time. More of that coming up soon on the blog.
Meanwhile, here are some pictures I took across the resort: